Include the email used for WhatPlane and a short description. For payment questions, include the charge date—but never send a full card number or password.
Sign-in email not arriving
- Check spam or junk and search for “WhatPlane”.
- Confirm the email address is typed correctly and wait a few minutes before requesting another link.
- Open the newest link on the same device and browser where you requested it.
- Google sign-in is available as an alternative.
Progress is missing
Open your profile and confirm that the account shows Synced. If progress existed only on another device as a guest, export a backup there and import it on the new device before syncing.
Manage or cancel Plus
Open your profile, choose Manage subscription, then use the Stripe customer portal. See the Subscription Terms and Refund Policy for billing details.
Fuel Pack did not arrive
Refresh the app and reopen your profile. If the purchase still does not appear, email us with the account email and charge date. Stripe webhooks grant Fuel; retrying checkout is not recommended until support checks the first payment.
Aircraft or live data looks wrong
Live aviation data can be delayed or incomplete. Send the aircraft type, approximate time and what appeared incorrect. Do not rely on WhatPlane for operational or safety decisions.